Last updated: January 2025
This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for services and materials provided by Chauhan Industries. Please read this policy carefully before engaging our plastic waste management and recycling services.
Due to the nature of our plastic waste management and recycling business, standard return policies may not apply to all services and materials. This policy is designed to address specific scenarios where returns, exchanges, or refunds may be applicable while maintaining the integrity of our environmental and regulatory compliance.
If you are not satisfied with our plastic waste collection service, you may request a service review within 7 days of collection. We will investigate any concerns regarding collection timing, handling procedures, or documentation. If the issue is found to be on our part, we will provide a credit toward future services or process a refund for the specific collection as applicable.
For plastic waste processing services, concerns must be raised within 15 days of material delivery. If processed materials do not meet the agreed specifications due to our processing error, we will either reprocess the materials at no additional charge or provide alternative materials of equivalent value, subject to availability.
Consulting and advisory services are generally non-refundable once delivered. However, if you are not satisfied with the consulting service provided, please contact us within 30 days. We will review your concerns and may offer additional consultation sessions or adjustments to address your specific requirements.
Processed plastic materials sold by Chauhan Industries may be returned within 15 days of delivery under the following conditions:
1. Materials must be in original condition and packaging
2. Materials must not have been contaminated or mixed with other substances
3. Return request must be accompanied by quality test reports if applicable
4. Materials must be returned at buyer's expense unless the return is due to our quality control error
5. A restocking fee of 10% may apply to cover handling and reprocessing costs
Raw plastic waste materials purchased from clients are generally not returnable due to the immediate processing nature of our operations. However, if there are significant discrepancies in material description or quality that were not disclosed at the time of sale, we will discuss appropriate adjustments or compensation on a case-by-case basis.
To be eligible for a refund, the following conditions must be met:
1. Return request must be initiated within the specified timeframe for each service type
2. Proper documentation including invoices, delivery receipts, and quality reports must be provided
3. Materials must meet the return conditions outlined in this policy
4. The issue must be verified as a legitimate quality or service concern
Once a return request is approved, refunds will be processed within 15-30 business days. Refunds will be issued through the same payment method used for the original transaction. In cases where the original payment method is not available, alternative arrangements will be made after mutual agreement.
Partial refunds may be applicable in situations where:
1. Only a portion of delivered materials or services do not meet specifications
2. Materials are returned in partially used or modified condition
3. Service issues affect only specific aspects of the overall engagement
4. Administrative or processing costs need to be deducted
The following items and services are generally non-returnable:
1. Custom processing services that have been completed as per specifications
2. Materials that have been contaminated or modified after delivery
3. Emergency or expedited services that have been successfully completed
4. Transportation and logistics services that have been provided
5. Documentation and certification services that have been delivered
6. Materials sold on "as-is" or "where-is" basis
In certain circumstances, exchanges may be offered instead of refunds:
1. Different grade or type of processed materials of equivalent value
2. Alternative service arrangements that better meet client requirements
3. Credit toward future services or material purchases
4. Modified processing specifications to achieve desired outcomes
Exchanges are subject to material availability and operational feasibility. Additional costs for exchanges, if any, will be discussed and agreed upon before processing.
Before initiating a return, we encourage clients to contact our quality assurance team to discuss concerns and explore solutions. Many issues can be resolved through:
1. Additional processing or treatment of materials
2. Blending with other materials to achieve desired specifications
3. Alternative applications or uses for the materials
4. Technical support and guidance for material utilization
To initiate a return, please follow these steps:
1. Contact our customer service team at info@chauhanindustries.com or +91 98765 43210
2. Provide detailed information about the concern including invoice numbers and delivery dates
3. Submit supporting documentation such as quality test reports or photographs
4. Await approval and instructions for return procedures
5. Package materials securely for return if applicable
6. Arrange transportation as per provided instructions
7. Track the return process and await resolution
As an environmentally responsible company, we encourage clients to consider alternatives to returns when possible. We are committed to finding sustainable solutions that minimize waste and maximize resource utilization. Our team will work with you to explore options such as reprocessing, alternative applications, or material exchange programs.
In cases of force majeure events including natural disasters, regulatory changes, equipment failures, or other circumstances beyond our control, return and refund timelines may be extended. We will communicate any delays promptly and work to resolve issues as quickly as possible under the circumstances.
Chauhan Industries reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website. Clients will be notified of significant changes through email or direct communication for ongoing contracts and agreements.
For all return-related inquiries, please contact us:
Chauhan Industries
A-111, Vikas Tower, G-Block
Community Center, Vikaspuri
New Delhi - 110018
Email: info@chauhanindustries.com
Returns Department: returns@chauhanindustries.com
Phone: +91 98765 43210
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM
This return policy is designed to comply with applicable consumer protection laws and industry regulations. All returns and refunds will be processed in accordance with Indian consumer protection guidelines and environmental regulations governing plastic waste management.
This return policy is an integral part of the terms and conditions for services provided by Chauhan Industries and should be read in conjunction with our service agreements and terms of business.
Thank you for contacting us. Our team will reach out to you soon with the information you requested.